Privacy Policy

Overview

Carry Forward respects the privacy of website visitors, applicants, students, and anyone who contacts us through carryforward.ca. This Privacy Policy explains how we collect, use, store, and protect personal information.

Who we are

Carry Forward is a training initiative of netxeno. Where this policy refers to ‘we’, ‘our’, or ‘us’, it means Carry Forward and, where relevant for site operations, netxeno.

Information we may collect

We may collect personal information you provide directly, such as your name, email address, phone number, city, province, course interest, learning goals, and messages you send through our forms.

We may also collect limited technical data such as device type, browser information, pages visited, and general analytics information.

How we use information

We use personal information to respond to inquiries, process applications, communicate about current or future courses, provide student support, improve our website, maintain records, and send service or promotional communications where permitted.

Course and certificate records

If you enroll in a course, we may maintain records relating to attendance, progress, payment status, course completion, and certificates issued.

Payment processors and third parties

If payments are accepted online, payment information may be handled by third-party payment processors. We do not represent that full card details are stored directly on our website unless explicitly disclosed.

Marketing communications

If you opt in, we may send information about upcoming courses, updates, events, or resources. You may unsubscribe from non-essential marketing emails at any time.

Cookies and analytics

We may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and measure interest in our courses.

Disclosure

We do not sell personal information. We may share information with service providers who support website hosting, analytics, form processing, CRM, communications, payment handling, or related business operations, subject to appropriate controls.

Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including recordkeeping, legal, business, and student-support needs.

Security

We take reasonable steps to protect personal information, but no online system can be guaranteed to be completely secure.

Your choices

You may contact us to request access, correction, or removal of certain personal information, subject to legal, administrative, and operational requirements.

Children

Our training and website are generally intended for adults or older students. We do not knowingly collect personal information from young children through this site without appropriate consent.

Policy changes

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact

For privacy-related questions, please contact us through the contact information listed on the website.